First Deputy Prime Minister: Designing an electronic system to address investor problems

Engineer Randa El-Minshawi, First Deputy Prime Minister, chaired the third meeting of the Permanent Investor Problem Solving Unit, in order to continue working to overcome the obstacles and problems faced by investors and companies and to find solutions and their resolution, in the presence of the directors and officials of a number of bodies, stakeholders and interested investors.

At the beginning of the meeting, Engineer Randa El-Minshawy confirmed that the unit continues to work to study the barriers faced by local and foreign investors and companies operating in Egypt in various fields, offering more than one way to accept complaints and problems; The design of an electronic system within the Council of Ministers that receives problems from investors with the title (Electronic Portal for Investor Complaints) was completed, which was developed by the Unit to develop appropriate solutions to investor problems in coordination with the competent authorities, to create an attractive environment for domestic and foreign investments, as well as to simplify the procedures related to the activity of investors, noting that the electronic portal includes a number of components, which are the registration of the complaint and documents by the investor . be attached, in addition to the activities of the permanent establishment and news of interest to investors, in addition to an information panel to follow up the grievance position and settlement procedures.

The portal can be accessed through the following link: www.invest.shakwa.eg and the call center hotline: 16035 is made available for receiving investor complaints, or through the unified government complaints system hotline 16528, as well as via e-mail:

info@invest.shakwa.eg, as well as through complaints registered in the unified government complaints system, in addition to investor service offices in government agencies and bodies.

Engineer Randa El-Minshawi said the electronic portal has many advantages, including the ease of registering complaints from investors and the ability to follow its procedures 24 hours a day, under the slogan “speed – efficiency – simplification procedures”. is a new beginning for investment in Egypt.

Working groups were also formed in the system to receive complaints from investors, submit them to the permanent unit and link them with the Investment Authority, noting the success of the permanent unit for solving investors’ problems in finding solutions for problems raised. by a number of investors and representatives of several companies during the last period and we will continue to seek to repay what is presented to the entity in the following period.

The First Deputy Prime Minister indicated that the formation of the technical secretariat of the permanent unit for solving problems of investors, headed by Advisor Mohamed Abdel Wahab, CEO of the General Authority for Investments and Free Zones, and the membership of representatives has been completed by the Council of Ministers, the Investment Authority, the Ministries of Defense and Interior, the Administrative Control Authority, the General Intelligence Service and the administrative body related to the problem.

Engineer Randa El-Minshawi added that the formation of sub-units of the Investor Problem Solving Unit in each ministry, headed by the deputy minister or the director of the minister’s office, has also been completed; In order for it to have the power to make decisions, and to be the link to the main unit, she said: In this context the units will be addressed to give us the problem being studied and the executive position of what has been resolved, as well. as well as the problems presented to the main commission.

At the same time, engineer Randa Al-Minshawi indicated that several coordination meetings were held with several investors, ministries and relevant authorities; To discuss a number of requests and complaints, including the meeting attended by Dr. Yasmine Fouad, Minister of Environment, Head of the Environmental Affairs Agency and Chairman of the Advisory Board of the Council of Ministers, to discuss problems related to the environmental requirements of a number of companies, a meeting was held with the President of the Egyptian Federation of Investors Associations ; To discuss the vision of the union and some of the requests submitted by it regarding the identification of vacancies in industrial complexes, where it was coordinated with the President of the Industrial Development Authority.

Al-Minshawi clarified the most salient problems that were solved through coordination with the relevant ministries and authorities, including problems related to the issuance of special approvals for a number of projects, in addition to solving some customs problems in favor of a company; Where an agreement has been reached and an agreement is currently being prepared, in addition to reaching approval for the issuance of an industrial register certificate, a presentation is being made to the Industrial Development Authority regarding the renewal of the approval for a certain period until the issuance of the required licenses for a company.

The license for practicing the profession was also given to one of the bodies working in the field of medicine, the approval of the High Urban Planning Council for the heights and dimensions of the building for this body, as well as the decisions regarding the approvals of 113. the companies in this field.

The license to operate a factory has also been completed and is in the process of approval by the National Food Safety Authority, in addition to completing the preparation of a mechanism in the Tax Authority to conduct tax payments for a company, as well as resolving some problems related to investors. in direct coordination with the relevant ministries, including those related to documentary loans and collection documents through direct coordination with the Ministry of Trade and Industry in accordance with the mechanism followed in this regard.

Engineer Randa Al-Minshawi said: “We are currently working on solving other problems that have been presented to the permanent unit for solving problems of investors, in cooperation and direct coordination with various ministries, agencies and relevant state agencies.”

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