Volkswagen Middle East has discovered that all of its electrical products currently marketed in the UAE market (ID.3, ID.4, ID.5 and ID.6) are not suitable for the region and therefore not enjoy no warranty from the company, noting that these machines are designed and manufactured in accordance with the Chinese market, not the UAE and Gulf Cooperation Council countries.
This came in an exclusive statement to “Emirates Today” from the CEO of Volkswagen Middle East, Victor Dalmau, to answer some questions from the public about these cars, which are very popular in the car sales markets as Al-Awir market in Dubai, but they were not set up by officially accredited agents. Here is the text of the conversation:
– Speaking of quality, to what extent do you consider these models suitable for the UAE and GCC markets?
Not all Volkswagen electric models currently sold in the UAE are suitable for the UAE market or the GCC market. Since all Volkswagen electrical products (ID.3, ID.4, ID.5 and ID.6), which are currently sold by unofficial importers in the UAE, are Chinese versions. As such, they are designed and manufactured in accordance with the Chinese Market, not the UAE and GCC, so customers who buy these vehicles from dealers face three main consequences:
1. These vehicles may not meet all the legal requirements set by the authorities of the United Arab Emirates or the GCC.
2. These vehicles have not been tested or authorized for use by Volkswagen in the UAE and GCC countries. Therefore, the brand can not guarantee the proper functioning of the vehicle functions.
3. Therefore, these products have no warranty from the manufacturer and maintenance services can not be provided by official Volkswagen representatives in the UAE and GCC countries.
We will explain to the buyers of these vehicles the above with some concrete examples:
• Volkswagen electric cars are supplied with software that includes all vehicle functions such as info-entertainment and battery power management. In the same way as on our cell phones, Volkswagen also constantly updates its software via the internet. Since the software for these vehicles was created for the Chinese market, Volkswagen will not be able to complete the upgrade in the UAE. The same thing is true when you buy a cell phone and the manufacturer can not update it: restrictions quickly appear that limit functionality or, in some cases, lead to malfunctions.
• The climate of the UAE and Gulf states is characterized by high temperatures and extreme humidity. Since these vehicles have not been tested or designed for the region, Volkswagen cannot guarantee the operation of functions such as battery capacity, warranty mileage, electric air conditioning, etc.
• Speaking specifically of the UAE, the law requires, among other things, that all new models have a security feature called “electronic calling”, which enables the car to automatically notify police and emergency services. if you get into an accident and are unable to make the call. As it is not possible for any unofficially imported machine to make electronic calls because it is not compatible with the network in the UAE.
• As our official dealers will not be able to provide service for these cars, we also do not guarantee that service for our customers will be provided by technicians who have received adequate training from Volkswagen, and consequently the brand does not guarantee quality by use the original parts and repair tools that we have pledged to adhere to.
Volkswagen makes unremitting efforts to ensure that our customers receive the best product and service experience. And that’s what we can not guarantee with unofficially imported electric vehicles.
In my personal opinion, it is very important for customers to be aware of these consequences before making a purchase decision, in order to make the right decision and avoid surprises later. A car is one of the most important purchases families make and any mistake can cost them a lot of emotional and financial damage. It’s one of the things that worries us the most.
Why do Volkswagen official dealers in the UAE refrain from selling these models? What are the factors that prevent this?
As I explained earlier, these models have not been approved for release in the UAE market, which is why Volkswagen representatives in the UAE have not offered or sold them. Technically, the brand can not guarantee the proper functioning of a vehicle that is designed and built for a completely different region. For example, (ID.4) from the customer’s point of view may look similar to a vehicle sold in other regions, but technically it is completely different in its software, battery management, cooling system, etc.
Why is Volkswagen Middle East not yet recognizing these models in the UAE market? Why not provide maintenance and warranty services for these models?
We can not guarantee the proper functionality of these products, as they have not been tested or released for the region by Volkswagen. When we officially release a model, we test it and take full responsibility if something goes wrong, which does not apply to these cars.
Could these cars have any technical problems in the future?
We do not know and this explains our concern about this issue. However, we know that these models, including software and their updates, were not created for this region, so we can not guarantee their proper functionality.
Does the buyer from the UAE market receive support from the authorized agent in case of technical defects in these models?
No, unfortunately the image is communicated to customers incorrectly. Only Volkswagen models released for this region receive support from our authorized dealers.
– Does the parent company provide a battery warranty to buyers from the UAE? Some retailers may tell their customers that there is a 10-year battery warranty if the company is emailed.
no. To further clarify this issue, gray market vehicles in our area do not receive any international warranty from the manufacturer due to the unofficial manner of their receipt. Any warranty that dealers offer to customers is a local warranty and does not cover Volkswagen or its authorized dealers.
When will these models be launched in the region and what is the date of their official presentation in the UAE market?
We have not yet revealed an exact release date, but we will announce it soon.
– In case of an official launch in the UAE market, what is the expected price for these three models set by the authorized dealer?
The official price will be revealed only when the official launch date is announced.